Consumer rights and obligations

Use of internet sales and availability

These general terms and conditions apply to the use of the Vanilla CakesPR webshop in the Republic of Serbia, or the rs web domain.

Internet sales services are available at www.vanillacakes.rs , hereinafter referred to as the Website.

Purchases made through the online store may be used free of charge, subject to the terms and conditions below. If you choose to use the Website, you agree to comply with the terms and conditions set out on the Website.

Vanilla Cakes PR will provide the best service possible. Access to the Vanilla Cakes PR Web site's websites may sometimes be difficult or inaccessible due to the work, maintenance or introduction of new content, as well as in case of unforeseen circumstances. Vanilla Cakes PR will remove any reason for limited access to Internet store pages as soon as possible.

Vanilla Cakes PR is not responsible for the content of the offer, transmitted through links to other websites. The content on such sites is beyond the control of Vanilla Cakes PR, and therefore is not responsible for the content on those sites.


How to register

To register as a Buyer on an online store, you must be at least 18 years of age.

The responsibility for the accuracy and completeness of the information entered during the registration lies solely with the Buyer.

Any changes to the data you entered as a Buyer during your registration should be updated as soon as possible in your account, or let us know about the changes via e-mail: office@vanillacakes.rs


Terms of purchase

The procedure and conditions for the purchase of goods through webshop are determined through 4 (four) stages of the procedure, namely: registration, ordering, payment, delivery. Separate stage is return / complaint of goods.

The supplier of the ordered goods is the manufacturer Vanilla Cakes PR, from the workshop at Slobodana Jovanovića 5, 11060 Belgrade.

Vanilla Cakes PR enables its Buyers to purchase the range of goods on offer at the time of delivery of goods through webshop. A person over the age of 18 who completes the requested information and sends it online to office reklamacije@vanillacakes.rs and registers himself / herself as a Byer by ordering online any of the offered products will be considered to have made the purchase.

Legal entities may make online purchases and register themselves as a Buyer by submitting the following information: PIB, company identification number, registration decision and current bank account number. Upon submission of the requested information, it will be considered that the legal entity, as the applicant, has made the purchase.

All prices are in dinars with all taxes included on the day of ordering.


Terms of ordering goods

Products are ordered electronically. Pressing the Add button will add the selected product to the e-basket.

The goods are considered to be ordered at the moment when the Buyer completes the entire ordering process, which consists of reservations of the delivery time, order review, payment method, payment and confirmation.

The e-mail you registered as Buyer will receive a confirmation that the order has been received by Vanilla Cakes PR, otherwise you must check that the selected products are recorded as purchased (they are in the "basket"). If you do not receive confirmation that the order has been received, you must repeat the ordering process. Vanilla Cakes PR is not responsible for failure to order goods.

The minimum value of ordered goods through webshop, in which the value of the possible realized discount is included, must be in the amount of 1000.00 dinars, otherwise Vanilla Cakes PR delivery of the ordered goods will not be realized. If the value of the ordered goods is less than 1000,00 dinars, you can pick up the goods at the retail stores, which are specified when determining how to take online orders.